EE broadband review
EE is recognised as one of the UK’s biggest mobile networks, but in recent years, it’s also become known for offering an impressive range of broadband deals.
Powered by UK telecoms titan BT Group, EE is known as the speedier option of its broadband providers - which also include value supplier Plusnet.
The provider primarily wants you to get the most out of your broadband connection as possible. This could be achieved by using dozens of devices in your home at the same time, streaming and gaming in the highest quality, or enhancing your internet connection with a range of Wi-Fi boosters.
But how well do these claims stack up in real life? And what is EE’s service like, aside from its internet speed? Read all about my experience with EE broadband in this review.
EE broadband customer reviews 2025
In a national UK survey of all broadband providers, we asked 1,992 EE customers to rate multiple parts of their broadband service.
According to its average ratings, the provider has a particularly good reputation for customer service, value for money and how it communicates with its customers. However, despite EE’s focus on broadband speed in its adverts, it didn’t score as high as the top three providers for internet speed or Wi-Fi equipment (Plusnet, Vodafone, and BT).
That said, its overall score put it in the top half of the eight major UK providers. So, it’s safe to say EE customers are broadly happier with their service than other broadband customers.
| Feature | Score | Avg 1-5 rating |
|---|---|---|
| Overall score | Good | 3.96 |
| Customer service | Good | 3.89 |
| Value for money | Good | 3.9 |
| Internet speed | Very good | 4 |
| Reliability | Very good | 4.04 |
| Home equipment | Very good | 4.03 |
| Installation/Setup | Very good | 4.07 |
| Communication | Good | 3.95 |
Note: These are weighted average scores from '1 to 5' ratings. To help determine which scores are considered positive or negative, we have designated all scores with the following:
- Excellent = 4.1+
- Very good = 4-4.1
- Good = 3.8-4
- Average = 3.6-3.8
- Below average = Less than 3.6
To view customer scores for all of the major UK providers, visit our Uswitch Broadband Customer Survey page.
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Pros and cons of EE broadband
Here are the top-line things to know about EE broadband.
Pros
Consistent, reliable internet connection
Great customer service
Good perks for EE mobile customers
Cons
Expensive mid-contract price increases
Accessing my account was quite difficult
About EE
EE is a relatively new mobile network brand compared to the UK’s other big-hitters of Vodafone, Three and O2. It launched in 2010 after the merger of Orange and T-Mobile, and it was officially renamed EE in 2012, following the launch of its 4G mobile network (the first of its kind in the UK at the time).
During this time, EE also acquired nearly a million Orange home broadband customers and began offering broadband services on BT Group's Openreach network. It was then acquired by BT Group in 2016, joining forces with BT and Plusnet (as well as broadband network Openreach) under the same umbrella company.
Since then, EE has continued to offer consistently faster services, both in broadband and on mobile. It was the first mobile network to roll out 5G in the UK in 2019, and it joined other providers in offering full fibre broadband connections in 2020.
The provider is well-known for offering various ways to control and enhance your Wi-Fi at home, including parental controls, Wi-Fi-enhancing features, usage tracking for multiple devices, and improved internet security.
EE Full Fibre 150 review
My EE broadband backage was its Full Fibre 150Mb service. While I'm aware I'd get a similar experience with most other full fibre packages at this speed, I was largely very satisfied with the service EE offered on this package.
I live in a three-bed flat with two others, and each of us has a high demand for broadband - whether it's for working from home, gaming, or 4K streaming. However, even though this isn't one of EE's higher-speed tiers, we got along just fine with this package.
Broadband speed
EE's broadband speed is more determined by the network it uses rather than anything EE does specifically, but we're still very happy with the experience we get.
As EE uses the Openreach network, we'd likely get the same speed and quality connection regardless of any brand we choose that also uses Openreach. But since we've never had any major issues related to internet speed, I've got no reason to believe EE has any issues facilitating it. They're a trustworthy provider to ensure it stays consistent.
The 150Mb internet speed of our package usually does us just fine, especially when it's a full fibre connection, because our Wi-Fi hardly ever cuts out. We mostly saw no issues with this package as a result.
The only time we ever saw slowdowns was occasionally when our partners would be visiting and using our internet. So if you live in a larger household of heavy internet users, I'd suggest choosing a slightly faster speed tier.
EE broadband speed options
EE offers a wide range of internet speeds for different households’ needs, depending on what types of broadband are available to your home.
- Fibre 36 (part-fibre): 36Mbps download, 9Mbps upload
- Fibre 50 (part-fibre): 50Mbps download, 9Mbps upload
- Fibre 67 (part-fibre): 67Mbps download, 18Mbps upload
- Full Fibre 74: 74Mbps download, 20Mbps upload
- Full Fibre 150: 150Mbps download, 30Mbps upload
- Full Fibre 300: 300Mbps download, 51Mbps upload
- Full Fibre 500: 500Mbps download, 73Mbps upload
- Full Fibre 1.6Gb: 1,600Mbps download, 115Mbps upload
If you can't get full fibre just yet, EE offers a 67Mbps part-fibre package available to 98% of UK homes. This speed should still be perfectly fine for the average household and its day-to-day internet usage.
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EE fibre broadband coverage
EE currently supplies two types of broadband through with different levels of coverage - part-fibre and full fibre.
Its full fibre connection is the gold standard, and its coverage has grown signfiicantly to around 70% of the UK as Openreach has rolled full fibre out to more properties.
Its part-fibre deals (named just 'Fibre') are available to over 98% of UK homes, so you’re highly likely to be able to get those. However, I'd suggest you choose full fibre if it's available to you as it offers a far more reliable connection.
Openreach plans to fully retire its copper cable network later this decade. So technologies like part-fibre, which still rely on copper cables to get to your home, are slowly being phased out anyway.
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Reliability
Since this EE package ran on a full fibre connection, I had a very reliable consistent broadband connection for essentially the entire length of the contract.
There's a chance the Wi-Fi was slower in certain areas of the property, but even that slowdown didn't prevent us from completing basic online tasks without any issues. Any hiccup here was largely due to the Wi-Fi router setup in our living room, anyway.
I used to have a cable broadband connection that promised significantly faster speeds than my current EE package. However, I could only occasionally enjoy those speeds because the internet was constantly cutting out - whether due to an outage or simply poor connection strength on my line.
However, after switching to EE broadband, I had almost no issues with my connection.
Customer service
EE’s customer service was decent during my time with the provider. Thanks to its reliable connection, I rarely had to report issues or contact its customer service team, to be honest. But whenever I needed to, those problems were resolved quickly and effectively.
One bit of feedback, though - EE should make it easier for customers to log into their online accounts.
When I was trying to log into my account, it asked me to provide my account number to access the site. But there was no easy way to determine my account number if I hadn't previously written it down. It wasn't even on the monthly bills that were emailed to me.
This may have changed since I was last with the provider, but essentially, EE should better display customers’ account information in their regular communications so they can access their accounts without so much fuss.
Additional EE services
EE offers several additional services and perks that you can take advantage of when signing up. I personally didn't use any of them, but here’s a quick explainer of what you could also benefit from with an EE broadband contract.
Home phone
EE broadband deals don’t come with a home phone service built-in. But if you still use your landline for calls to friends and family, EE offers additional home phone packages that you can select for an extra monthly fee. You can choose between:
Anytime calls to UK landlines and mobiles
- Inclusive UK landline calls
- 1,500 minutes to call UK mobile phones
- £10.44 per month
Anytime UK and international calls
- Inclusive UK landline calls
- 1,500 minutes to call UK mobile phones
- Calls to other landlines in 50 countries
- 30% price discount for landlines in the rest of the world
- £15.67 per month
If you want to make landline calls without buying one of these add-ons, you’ll be charged EE’s standard home call rates.
And if you still heavily rely on your landline phone for lots of calls throughout the day - especially if you’re using it for work - EE offers an in-depth calls service known as Call Plus.
This is said to act like ‘your own personal receptionist’, with features such as three-way calling, call divert, reminder calls, and anonymous call rejection.
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EE mobile
If you’re an EE mobile phone customer, you’ll get several benefits for signing up for one of its broadband deals, too. Its broadband packages will unlock a 10% monthly discount on your EE mobile bill, a mobile data boost and Apple TV 4K as inclusive extras.
EE’s slowest broadband options come with a 5GB mobile data boost, and this rises up to at least 20GB the faster package you choose.
The offer works the other way around, too. So, if you’re currently an EE broadband customer, you’ll also get the same benefits for signing up to EE’s mobile service.
Apple TV 4K
EE doesn’t run its own TV services, but it offers a great deal for Apple TV 4K if you sign up to its broadband service as an existing EE mobile customer. It’s available to all existing EE customers who are either on a 12-24 month pay monthly contract or 12-24 month SIM only contract.
Apple TV’s original content is getting better and better, with recent series and films winning a number of Oscars, Emmys and BAFTAs. So if you’ve always wanted to check out Ted Lasso, Silo, Severance or Pluribus, Apple TV is the only place to access them. And much of this programming is available in high-resolution 4K, too.
It’s not the most extensive TV package you could buy. But since it comes free for EE broadband and mobile customers, it’s still a nice bonus to your package.
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New Wi-Fi management features
Available through three customer options: Essentials, All Rounder and Full Works, EE recently launched more ways you can keep on top of your broadband usage at home.
Its new Wi-Fi Enhancer will prioritise your internet traffic over other connections in your area, meaning you're less likely to suffer slowdowns or cutouts in peak times.
EE also rolled out more Wi-Fi controls, such as a Wi-Fi pause option, device usage tracking, better web protection when online and a 'Guest Wi-Fi' feature for visitors, among other features to more closely control your connection.
Many of these features are available through EE's additional hardware - the Smart Hub Plus router, Smart Wi-Fi Plus booster and Smart Hybrid Connect mobile internet backup. These products help to ensure you always have a way to stay online.
Installation, setup and Wi-Fi equipment
Switching to EE broadband was surprisingly smooth, especially since I was moving from a Virgin Media package.
Since this was my property's first full fibre connection, I had to book an engineer visit to get it installed. While this sounds like extra hassle, it actually worked quite conveniently for me. I was able to book a date and time that suited me, and when the engineer arrived on the day, it was a swift 45-minute setup.
Much of this would have been down to Openreach engineers, rather than EE. But it’s still reassuring that I was able to sign up for a brand new provider without a hitch. Setting up my account was also very easy, which was one more admin task I didn't have to worry about.
Note: when switching broadband and out of contract, you don't have to cancel your contract with your old provider. Thanks to a new policy called One Touch Switch, all you need to do is sign up for the new one, and they'll do all the admin work for you.
EE Smart Hub router review
I’ve had some issues with previous broadband routers where I couldn’t quite get a connection in every part of my home. But EE’s router was the first I’ve ever used where I’ve got a decent signal in every part of my property. The speed dips slightly below the promised 150Mbps in very far-away areas of my home, but it’s still a very workable connection.
I never needed a Wi-Fi booster with EE, but the provider does offer some options if you live in a larger house or need to place the router in a location that is obstructed, such as a cabinet. You can get them through the EE Smart Wi-Fi add-on, which I’ll discuss in more detail next.
EE Smart Wi-Fi
EE doesn’t offer a specific Wi-Fi guarantee, but for an extra sum per month, you can sign up to EE Smart Wi-Fi (with Plus and Pro options available at extra costs for higher-quality Wi-Fi).
With these services, not only will you be given a Wi-Fi booster to improve the signal throughout your house, but you’ll get exclusive access to the EE Home app. This will let you monitor your wireless devices and their connection strength more closely.
If you’d like more than one booster, you can receive up to two additional boosters without an extra monthly charge; however, a delivery fee will apply for each.
You’ll also be given a 4G Wi-Fi device with 2GB of preloaded mobile data, which you can take with you and plug in if you need to get online while on the move.
The 4G also works as a backup at home. If your broadband connection ever cuts out, the routers will default to a 4G signal, and EE will temporarily increase the mobile data cap to 250GB until your internet is restored.
It’s good to have the reassurance that, if needed, EE can ensure your internet is as robust as can be. But my standard Wi-Fi setup works just fine, so I don’t see the need to spend an extra £10 per month on something I don’t need.
As of September 2024, EE now offers a new router called the Smart WiFi Pro, which offers Wi-Fi 7 technology that can handle the any speed on offer from the provider.
It's best used if you have one of EE's fastest broadband packages, such as its 900Mbps Full Fibre Gigabit deal or 1.6Gbps offering. Wi-Fi 7 technology is much better at handling home broadband speeds this fast, so the new router will let you use the full potential of these lightning-quick internet speeds.
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Value for money
EE’s prices aren’t the cheapest on the market for the speeds it offers.
Like its sister company BT, EE's broadband deals seem to come ata premium, perhaps because of the 'high-quality' and comprehensive service they claim to offer.
Plusnet is often the preferred choice among BT Group providers for more affordable packages, so you may want to consider those deals if you wish to stay within the entire BT ecosystem.
Comparing its prices to offers from other large providers like Sky and Vodafone, EE’s prices actually seem noticeably more expensive than many other widely available broadband deals.
However, given that it often tops customer surveys for aspects like customer service and connection strength, you might find its packages are worth the higher cost.
EE broadband price rises
EE has some of the most expensive mid-contract price increases out of all UK broadband providers.
If you signed up after 10 April 2024, you'll be subject to a fixed £3 per-month price increase every March. However, if you signed up more recently (after 31 July 2025), the yearly price rise will be a huge £4 per month. That's the same for BT and even Plusnet, whose monthly prices are notably lower to begin with.
Other providers aren't much better (Virgin Media is now £4, most others are £3.50), but it's still clear that EE hikes prices by more than most.
EE broadband social tariffs
EE doesn’t offer social tariffs, but eligible customers can sign up to a BT Home Essentials tariff instead.
Social tariffs are discounted broadband deals that people on Universal Credit or other forms of financial support can take advantage of. They have low monthly prices and aren't affected by annual price rises.
EE’s sister company BT takes on eligible EE broadband customers for its Home Essentials social tariffs:
- Unlimited Broadband: 16Mbps | £15 per month
- No Income Plan: 36Mbps | £16 per month
- Unlimited Fibre Essential: 36Mbps | £21 per month
- Fibre 2: 67Mbps | £24 per month
- Call Only plan: Unlimited anytime UK phone calls to mobiles & landlines | £10 per month
Learn more about all the different social tariffs offered by UK broadband providers with our guide.
Our verdict: Is EE broadband worth it?
EE broadband is a really good choice for people who value a strong, reliable service above anything else. This includes those who:
- Are already an EE mobile customer
- Live in a busy household with lots of devices
- Want a consistent connection for working from home
- Need any broadband issues to be fixed as quickly and effectively as possible
- Regularly stream TV and play online games in high quality
However, if you’re looking to save some money on your bills, or if you’re happy to just pay for a simple broadband-only deal, there may be better options out there than EE.
Many providers offer packages with similar speeds for a considerably lower monthly amount. If your main concern is getting online for basic internet tasks, a provider like Plusnet, NOW Broadband, or TalkTalk could offer more of what you need.
The same goes for if you want to hold onto a big pay-TV package from the likes of Sky, Virgin or BT. You won’t be able to access as much content with any add-ons you get from EE.
That said, EE is highly regarded for its customer service and reliability. So you might find yourself with far fewer issues during your contract if you opt for one of its slightly pricier packages.
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